Developer work, linked to the people waiting for it
Projects with boards of bugs, features, tasks, improvements and epics. Link a task to cases, and whoever answers the requester sees how the fix is coming along and hears when it is done.
How it works
Anyone working in a unit can create a project there from a Kanban or Scrum template. Access comes from connected units, teams and named people, each with a role, and ends when the last way to it goes.
The board has filters, swimlanes by assignee, epic or priority, and drag and drop. Create dev task on a case makes a linked task, and when it reaches a done column the case’s assignee is told.
Sprints are planned, started and completed with carry-over on Backlog and sprints. Project owners add fields of their own, and can archive a project and export it as JSON.
Software Development is a plugin. It is built into the desk and free like everything else: an admin turns it on under Settings → Plugins, and turning it off hides it everywhere and keeps its data.
What it includes
Boards
Columns you choose, swimlanes, filters in the URL and stars to pin a board in the sidebar.
Tasks
Types, priorities, epics, subtasks, labels, estimates, due dates, comments with mentions and history.
Linked to cases
From the case, with a notice when the task is done.
Sprints
Goals, dates and a backlog.
Project fields
Text, number, choice, date and person.
Project access
By unit, team or person, with owner, member and viewer roles.