Every brand gets its own front door
A form takes requests from outside the desk. A portal is a help centre that shows forms in categories and lets contacts follow their requests. Brands give both, and every email, their own name, logo and colours.
How it works
Build a form once, with its fields, conditions and settings, and use it in several places: embedded on your website with embed.js, as a page the desk hosts, from your own frontend, from your own server with signed requests, and on any number of portals.
Every submission passes the checks of its mode. In the browser that is Cloudflare Turnstile, a honeypot, a minimum fill time, the websites allowed to post and an hourly cap. From a server it is an HMAC-SHA256 signature and an optional IP allowlist. Each accepted submission becomes a case in the form’s unit, runs its automations and sends a confirmation.
A portal has a front page with a headline, a notice, popular forms and categories, and its own look: header style, cards or a list, corners and colours. It can live on its own domain. Contacts sign in with a code or link sent by email, never a password, and see their requests.
Brands hold the logo, colours, sender address, reply domain and signatures. Units use their brand, or one of their own, so each part of the organization faces its customers under its own name. Requesters are served in English, Norwegian, Swedish or Danish.
What it includes
Form builder
Text, email, number, date, dropdown, checkboxes, info text and service fields, with conditions and a live preview in every language.
Embed, host or post
Copy-paste code for the embed snippet, the hosted page, headless use, curl and Node.js.
Server mode with HMAC
Signing secrets that rotate with a 24-hour overlap, signed timestamps and IP allowlists.
Spam protection
Turnstile, a honeypot, a minimum fill time, allowed origins and rate limits, with a log of every refused submission.
Portals with a look of their own
Front page, categories, appearance, protection and address, with a live preview.
Sign-in without passwords
A six-digit code or a link by email, single use, with 30-day sessions across the organization’s portals.
Own domain
Put a portal on support.example.com with a CNAME record. The agent app is never reachable there.
Four languages
English, Norwegian, Swedish and Danish for portals, forms, emails and signatures.
